Volatile fuel prices. Fickle online purchase habits. Diminishing brand loyalty. How do you tackle the many challenges facing today’s travel industry?
We can help. Combining our full-service, ARC-accredited, centralized operations processes with personalized 24/7 customer support and proprietary software, we enable your organization to:
- Remove fixed expenses
- Improve scalability
- Remove volume risks
- Access best-in-class technology tools and processes
- Leverage vertical expertise and subject matter experts.
Use customized Xerox solutions to enhance your customer care experience in any or all of these areas:
- Sales
- Customer services
- Outbound customer contact
- Dial campaigns
- Up-selling and cross-selling
- ARC reconciliations
- Air/sea booking and ticketing
- Schedule changes
- Travel fulfillment – voids, refunds, exchanges
- Website help desk support
Innovative Training ProgramWe believe that hands-on training, supported by coaching and cultural reinforcement, is key to maintaining high quality standards and building passion for your brand. So we teamed with the Cruise Line Industry Association (CLIA) to develop an innovative training and sales certification program. Our personal cruise consultants are required to “walk a mile” in which they tour cruise ships, assist passengers and work side by side with cruise agents.